Frequently Asked Questions Page

FREQUENTLY ASKED QUESTIONS

Below we have put together a list of the most common questions you may have about our services.

The list below is far from extensive, so if you have any questions which are not answered below, we encourage you to get in touch with us.

Don’t worry – when you contact us we won’t give you the hard-sell or some spiel about how awesome our services are (which they are!) we’re hoping that will be apparent from the rockstar reviews we’ve had.

Similarly, if you need to clarify anything or find out more details about any of our services, we’ll happily send you more information.

So without further ado, take a look at some of our frequently answered questions below.

Why should I use a travel planner?

There are many reasons to use a travel planner. Sure, you could probably take some time out to do most of it yourself – but it will cost you time, money and peace of mind. But what are the specific benefits of using a custom travel planner? We discuss this below:

Save Time & Money – a travel planner already has a database of some of the best deals, discounts and affordable listings, and tours. The money you save can literally cut your costs in half – even when you factor in the price of hiring a travel planner. A Custom Travel Planner will spend hours pouring through flight deals, hotel or AirBNB listings, tours and transport options to find you the best option.

Reduce Stress – even a fairly straightforward trip can be stressful to plan. The available options are overwhelming. A travel planner will take on the burden for you and find the best possible outcome and solutions for your trip.

Professional Knowledge – investing in a travel planner can give you access to knowledge that most people just don’t have.

Peace of mind – You have the security and comfort of knowing that all of the finer details of your trip has been taken care of. You also know that if disaster strikes for some unforeseen reason, your personal travel planner will be there to lend a helping hand.

Surely I could do this all myself?

Of course, you can. All the information you need is out there, somewhere. However, it will take you a long time to piece it all together and find credible information.

You’ll also miss out our travel expertise to guide you to that hidden restaurant, nor will you be able to tap into the worldwide network of travelers we’ve met throughout the years. Our personal travel planning service, all you need to do beforehand is make sure you get there. We’ll take care of the rest.

I've never heard of you before. Why should I trust you?

We’re not asking you to trust us. We’re asking you to trust the testimonials and reviews from customers who have actually used our service.

What’s so special about your services?

There are many reasons to choose our services. We are a team of travellers and backpackers who understand the unique challenges of planning a trip abroad.

What restrictions are on your services?

Ok, so there are a few things we do not offer:

Visa applications

We do not offer visa applications. We’ll happily give you all of the information you need to know about what travel visa you need for your situation, but we stop short of making the application for you. It wouldn’t feel right to charge you for a service, when we cannot offer a guarantee that your visa application will be successful.

How do I know whether my money is safe?

It’s only natural to be cautious about spending money on a boutique company when there are so many larger corporations and international travel agencies out there.

Sure, our services look great, we throw in a few little extras, but how do you know whether we can be trusted? How do you know that you’ll get what you pay for?

Our safe payment guarantee is protected by the PayPal Safe Payment Guarantee. So this ensures that your payments are safe and that you will get the service you expected.

If you choose to pay another way, you will be protected by our 30 day no-questions asked money-back guarantee.

Difference between travel planning & accommodation/visa research service

The accommodation and visa research services are very specific.

If you’ve already got the rest of your trip figured out, but you’re still confused and overwhelmed by all of the different accommodation options and are struggling to find a good deal on your accommodation.

On this service alone, you could save 50% on the cost of your accommodation.

How much is the tour booking service?

This really depends upon the type of service you are booking and your requirements. But if you book one of our affiliate tours, there is no cost.

For flights, transportation, accommodation, etc the cost is between £20-£49 depending upon how complex your journey is.

Why don’t you publish the price of your accommodation/transport bookings service?

The price of booking your trip really depends upon the complexity of your journey.

For example, if you are a large group of 10 people, with slightly different requirements, and you are travelling to many different countries, the price will naturally be more expensive.

This is because there are more flights, accommodation and other services to book.

Generally, we charge a small fee of £50 for our booking services. If we cannot save you more than £150 through our affiliate deals and offers, that fee drops significantly.

You’ll always get more value than you would get if you simply booked by yourself. That’s a guarantee.

I have further questions. Where do I go from here?

If you have additional questions or you need us to clarify anything – please feel free to get in touch with a friendly member of the team.

We'll happily answer any of your questions and send you more information as and when you need it.

We want you to be 100% certain before you part with any money, so please feel free to ask us any questions, if you do not see the answers to your questions here.